Questions & Answers
Everything you need to know about our service.
Where can I buy a bike in Freiburg?
At Bike Haus Freiburg, Heckerstraße 27, 79114 Freiburg im Breisgau. We have over 100 new and used bikes in stock — just stop by, no appointment needed.
Can I test ride a bike before buying?
Yes! All bikes can be test ridden during our opening hours — no appointment required.
Do you offer warranty on used bikes?
Every used bike is technically inspected. You get 3 days return policy and 3 months warranty on all used bikes. New bikes come with 24 months warranty.
How much does a used bike cost?
Used bikes start from approx. €80. Used e-bikes from approx. €800. All prices are fairly calculated.
Do you have used e-bikes?
Yes, we offer high-quality used e-bikes with documented battery condition and warranty.
What payment methods do you accept?
We accept cash, debit card, credit card, PayPal and bank transfer.
Do you buy used bikes?
Yes, we buy used bikes in good condition at fair prices. Just bring your bike by.
What bike types do you carry?
City bikes, trekking bikes, mountain bikes, e-bikes, children's bikes, Dutch bikes and road bikes — both new and used.
What are your opening hours?
Monday to Friday: 10:00–18:00. Saturday: 10:00–14:00. Sunday: closed.
Can I trade in my old bike?
Yes, trade-ins are possible in individual cases. Just talk to us — we'll find a solution.
Still have questions? Contact us!